|
We
strive to make every order perfect, but we are human.
If any product does not perform as advertised, tell us within
14 days of receiving your merchandise.
As appropriate, we'll help you arrange for the
item's return authorization, provide a replacement, or refund
your money, subject to the terms & conditions and exclusions noted below: |
- All
returns require Return Merchandise Authorization
(RMA).
- We must receive your return within
30 days of purchase.
- Merchandise must be in
original, salable condition without cosmetic or
other damage. (You would not want to
buy damaged merchandise, nor would we sell
it).
- Return shipping is reimbursed for
damaged or defective products only, and only with an
RMA.
- Made-to-order
products, spas, spa covers, pools, umbrellas, heaters and special order items are not returnable, but are covered by the manufacturer's
warranties.
- Returns for reasons other than stated above, and
all spa repair parts and spa cover lifter returns are subject to a 10%
re-stocking fee ($7.50 minimum), to help cover
shipping, packaging & restocking costs, which we
will deduct from any credit refunded.
- Handling
and shipping charges are not
refundable.
|
